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Refund and Returns Policy

Refund and Returns Policy

At Confusion, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. Please read our refund and returns policy carefully:

Cancellation of Orders:

  • You may cancel your order within 24 hours of placing it. To cancel, please contact our customer service team via email with your order details.
  • Orders cannot be canceled once they have been dispatched for delivery.

Refund Policy:

  • Refunds will only be issued for missing or damaged products. If you receive a damaged item or if any product is missing from your order, please notify us within seven (7) days of receiving your package.
  • To request a refund, please contact our customer service team with clear photos of the damaged item(s) or evidence of the missing product(s).
  • Refunds will be processed within 7-10 business days after approval and will be issued to the original payment method used for the purchase.

Return of Products:

  • Returns are accepted only for missing or damaged products.
  • If you receive a damaged item or if any product is missing from your order, please contact our customer service team within seven (7) days of receiving your package.
  • Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
  • To initiate a return, please contact our customer service team for further instructions.

Non-Returnable Items:

  • Perishable goods such as Pure Desi Ghee and Natural A2 Ghee blend bathing soap & handwash cannot be returned once opened unless they are damaged or defective.

Shipping Costs:

  • Shipping costs for returning items due to damage or missing products will be covered by Confusion.
  • Customers are responsible for the shipping costs associated with returning items for reasons other than damage or missing products.

Refusal of Refund:

  • Confusion reserves the right to refuse a refund if the returned products do not meet the specified conditions outlined in this policy.

Contact Us:

If you have any questions or concerns regarding our refund and returns policy, please feel free to contact our customer service team at:

Confusion

Email: contact@confusion.net.in

By placing an order with Confusion, you acknowledge that you have read, understood, and agree to abide by the terms of this refund and returns policy.

Thank you for choosing Confusion! We appreciate your trust in us.

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