Refund Policy

At Confusion, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please review our refund policy below:

Cancellation of Orders:

• You may cancel your order within 24 hours of placing it. To cancel, please contact our customer service team via email with your order details.
• Orders cannot be canceled once they have been dispatched for delivery.

Refunds for Damaged or Missing Products:

• Refunds will only be issued for missing or damaged products. If you receive a damaged item or if any product is missing from your order, please notify us within seven (7) days of receiving your package.
• To request a refund, please contact our customer service team with clear photos of the damaged item(s) or evidence of the missing product(s).
• Refunds will be processed within 7-10 business days after approval and will be issued to the original payment method used for the purchase.

Return of Products:

• Returns are accepted only for missing or damaged products.
• If you receive a damaged item or if any product is missing from your order, please contact our customer service team within seven (7) days of receiving your package.
• Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
• To initiate a return, please contact our customer service team for further instructions.

Non-Returnable Items:

• Perishable goods such as Pure Desi Ghee and Natural A2 Ghee blend bathing soap & handwash cannot be returned once opened unless they are damaged or defective.

Shipping Costs:

• Shipping costs for returning items due to damage or missing products will be covered by Confusion.
• Customers are responsible for the shipping costs associated with returning items for reasons other than damage or missing products.

Refusal of Refund:

• Confusion reserves the right to refuse a refund if the returned products do not meet the specified conditions outlined in this policy.

Contact Us:

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team at:

Confusion

Email: contact@confusion.net.in

Thank you for choosing Confusion! We appreciate your trust in us.